Fees and Payment

Fees are paid directly to the team member you are seeing. All professionals on the team charge different fees. The cost is usually on a “per session” basis. Overall cost depends on duration and type/s of treatment. Each person needs to be assessed on an individual basis and is provided with treatment recommendations to address their particular difficulties. It is then up to you to decide how to proceed, depending on your schedule, financial resources, and readiness for change. For more information about fees specific to your situation, please contact us by phone or email.

Payment Options

Fees are due at the end of each session, and payable in a variety of methods. (Speak with your team member directly to figure out preferred methods of payment.)

Missed or late appointments

Your appointment time has been reserved especially for you, which prevents others from accessing services. Therefore, 24 hours cancellation notice is required (48-hours preferred), or a no-show fee equivalent to the full session fee will be charged.

Extended health care plans

Many extended health care benefits plans (e.g., Blue Cross, Sunlife, ManuLife, Great West Life, etc.) will partially or fully reimburse you for the services of a Registered Clinical Counsellor (RCC), Registered Social Worker or Psychotherapist (RSW), Registered Psychologist (R. Psych) as well as a Registered Dietitian (RD). Each plan is different, check your plan’s details to see if you are eligible.

If your plan covers counselling or dietetic services, you will pay for the cost of your session and receive a receipt which you can then submit to your extended heath care provider for reimbursement.